08/11/2017

The 2017 survey results ! What are the main conclusions ?

Alpe d'Huez Triathlon Survey 2017

Just after the 12th edition, we proposed for the first time a Triathlon survey to the participants of the Alpe d'Huez Triathlon. Our main objective was clear: to clearly identify our failures in order to improve the event. Of course, we also needed references to ‘track' the evolution of the satisfaction level and see if we are going in the right direction over the next few years. Finally, this initiative allows us to better understand our priority audience: triathletes. Great and nice surprise: you were 539 to answer this survey (completing it from the first to the last question). A BIG THANKS TO ALL OF YOU! The less we could do was to explain the main conclusions of this study. Here is what we have learned (and not only the spectacular average score of 8.96/10 on overall satisfaction;))

You're happy... so we are!

95% of Alpe d’Huez triathletes are satisfied or very satisfied (38%+57%)... we can only be delighted with such a result, even if we are aware of some shortcomings. For the 5% of disappointed or sceptical: thank you for coming! We hope you will give us another opportunity in the future. Concerning the money for value ratio of the race, 68% of triathletes consider it satisfactory or very satisfactory. Of course, this remains very positive, but we still have room (and ambition) to improve the quality of the event. We have a lot of work to do, and it's very motivating.

70% of new participants!

The Alpe d'Huez Triathlon is a festival that attracts more and more triathletes of different profiles who are ready to challenge themselves on the 21 legendary bends. This relatively high rate is partly explained by the internationality of the race (41% of foreigners). The good news: 75% of triathletes say they will come back!

Among them we have some faithful specialists: 4% of triathletes in 2017 had already participated at least 4 times (some more than 10)!

The Alpe d'Huez climb: the first motivation

There was no doubt about it; 59% of the participants came for ‘the myth of the Alpe d'Huez climb'. On the other hand, we didn't expect so much masochism, as 58% of triathletes also ticked 'course difficulty' as one of their main reason. The message is very clear, and we are not ready to shorten the distances on our events (for some of you, don’t worry... lengthening the courses is not part of the program either)!

The swimming start, a sensitive point to improve:

Not all the results are wonderful in this survey, and it’s why it’s so important! In addition to some traffic problems in the Oisans Valley roads difficult to resolve, we received a lots of comments concerning swimming (mainly distance M). We took note. In 2018, we will improve the starting procedure and implement measures to make this segment smoother (more detailed information soon).

Other point to improve: finishers medals will be available on all races and we will strive to improve the quality and design of the triathlete's equipment.

With regard to technical information, efforts will be made to provide more details and advices beforehand (in French and English systematically).

The cycling races and the staff service... Our strengh!

Even if the organization is not responsible of the 21 bends magic, we are proud to be able to organize such an event, and we are pleased to use this mythical climb as strong argument of our event. 96% of the triathletes think the cycling circuits are good or very good.

On the other hand, we are delighted and particularly pleased because it is the heart of our organization: 91% of triathletes consider the attention received from staff and volunteers to be good or very good. Congratulations to them. Many thanks to all of you.



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